A Case Study Through Queue Simulations of a Basic Health Center

  IJETT-book-cover  International Journal of Engineering Trends and Technology (IJETT)          
  
© 2020 by IJETT Journal
Volume-68 Issue-6
Year of Publication : 2020
Authors : Alexandre Cunha Marquezine, Natã Franco Soares de Bem, Tiago Bittencourt Nazaré, Patrícia Werneck Silva de Oliveira
  10.14445/22315381/IJETT-V68I6P204S

MLA 

MLA Style: Alexandre Cunha Marquezine, Natã Franco Soares de Bem, Tiago Bittencourt Nazaré, Patrícia Werneck Silva de Oliveira "A Case Study Through Queue Simulations of a Basic Health Center" International Journal of Engineering Trends and Technology 68.6(2020):22-27. 

APA Style: Alexandre Cunha Marquezine, Natã Franco Soares de Bem, Tiago Bittencourt Nazaré, Patrícia Werneck Silva de Oliveira. A Case Study Through Queue Simulations of a Basic Health Center  International Journal of Engineering Trends and Technology, 68(6),22-27.

Abstract
The objective of this paper is to propose improvements in the emergency care of a basic health center, in a small country town in the state of Minas Gerais (Brazil), based on the application of a discrete event simulation tool, in order to solve the queue saturation problems. The study is based on collected data, such as: service time, patient arrival time in the queue, patient departure time, interval between patient arrivals, priority percentages based on the type of service, number of employees. From the data collected, emergency care was simulated in order to visualize various ways to solve the problem. The proposed solution uses the licensed practical nurse to assist the head nurse in the screening process, thus increasing by one the number of patients seen per day, which proves to be relevant since an average of twenty-one patients are seen per day.

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Keywords
Emergency service, Simulation of Discrete Events, Queue.