Lean office: Case Study at a Daycare Center Located in Cataguases-MG
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International Journal of Engineering Trends and Technology (IJETT) |  |
| © 2018 by IJETT Journal | ||
| Volume-65 Number-2 |
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| Year of Publication : 2018 | ||
| Authors : Jhosálim de Souza Ferraz, Mário César Fialho de Oliveira, Patrícia Werneck Silva de Oliveira, Carla Ribeiro Moreira |
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| DOI : 10.14445/22315381/IJETT-V65P211 |
Citation
MLA Style: Jhosálim de Souza Ferraz, Mário César Fialho de Oliveira, Patrícia Werneck Silva de Oliveira, Carla Ribeiro Moreira "Lean office: Case Study at a Daycare Center Located in Cataguases-MG" International Journal of Engineering Trends and Technology 65.2 (2018): 56-60.
APA Style:Jhosálim de Souza Ferraz, Mário César Fialho de Oliveira, Patrícia Werneck Silva de Oliveira, Carla Ribeiro Moreira (2018). Lean office: Case Study at a Daycare Center Located in Cataguases-MG. International Journal of Engineering Trends and Technology, 65(2), 56-60.
Abstract
The purpose of the present study was to use Lean Office tools in a daycare center located in Cataguases-MG, in order to solve a priority problem. Through the problem solving, a GUT Matrix was elaborated, aiming to measure the priority problem and was verified as noise in the information about payments of the clients. After being defined, the MFV was elaborated to identify a part of the process that would be made the improvement. After the identification, an application was created in Powerapps along with a training with three collaborators responsible for the process, where the standardization tool was also used. The application allows the information to be inserted and plotted directly in an excel spreadsheet, so that information is not lost, also decreasing the process of going to the machine to recognize the payment in the system, as indicated in the MFV of the future state. The Kaizen tool was used to emphasize the importance of continuous improvement in organizations. Finally, a satisfaction questionnaire was elaborated using the five-point Likert scale, where it was noticed that in questions 5, 6 and 10 it obtained RM score as being 5 points, in questions 1 and 9 they obtained RM of 4.7 points, in questions 2 and 4 RM of 4.3 points, in questions 7 and 8 RM 3,7 and in question 3 with 3-point RM. The results had a minimum use of 3 RM points being classified as concordant, that is, in the present study, the developed application obtained the approval and satisfaction of those who used it.
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Keywords
Lean Office; MFV; Kaizen; Standardization.