Success Factors for the Implementation of an ERP and the Improvement of Financial Control in a Local Clinic

Success Factors for the Implementation of an ERP and the Improvement of Financial Control in a Local Clinic

  IJETT-book-cover           
  
© 2023 by IJETT Journal
Volume-71 Issue-8
Year of Publication : 2023
Author : Juan Faustino Infantes Loo, Santiago Domingo Moquillaza Henríquez, Miguel Angel Cano Lengua
DOI : 10.14445/22315381/IJETT-V71I8P228

How to Cite?

Juan Faustino Infantes Loo, Santiago Domingo Moquillaza Henríquez, Miguel Angel Cano Lengua, "Success Factors for the Implementation of an ERP and the Improvement of Financial Control in a Local Clinic," International Journal of Engineering Trends and Technology, vol. 71, no. 8, pp. 318-332, 2023. Crossref, https://doi.org/10.14445/22315381/IJETT-V71I8P228

Abstract
This research work was carried out in an important clinic located in the city of Lima that presented difficulties in its system: collections, payments, and payroll, affecting accounting information for the correct preparation of financial statements. Other internal deficiencies were the medical history report and the hospital services. The deficient system did not help in internal control processes and activities, obtaining problems such as sanctions before the National Health Superintendence, deficiencies in collections, inaccurate reporting of accounts payable and unreliable accounting records. The objective of this research is to expose the improvement made through an ERP, such as the accounting operational traceability, the integrity of the information and the provision of the information when being online. The methodology used was applied due to the experience in the sector executing the ERP to the solution of the company's problem presented and explanatory since the interaction with several collaborators allowed us to carry out the research scheme, the development and culmination of it. The results have been various, such as verification of the usefulness of the ERP, as well as the reduction of high-impact fines before supervisory bodies, the correct execution of the various means of payment, operating with local and foreign currency, the use of mobile tools, economic reduction in the payroll and finally comply with the banking law. For the investigation, the case of treasury and collections was taken and how it influences the accounting area to evaluate the benefits of the ERP.

Keywords
Availability, ERP System, Integrity, SIAF, Traceability.

References
[1] Vinod Lall, and Sunantha Teyarachakul, "Enterprise Resource Planning (ERP) System Selection: A Data Envelopment Analysis (DEA) Approach," Journal of Computer Information Systems, vol. 47, no. 1, 2006.
[Google Scholar] [Publisher Link]
[2] Tulika Chakravorty, Karunakar Jha, and Sunil Barthwal. "Digital Technologies as Enablers of Care-Quality and Performance: A Conceptual Review of Hospital Supply Chain Network," Journal of Supply Chain Management, vol. 15, no. 3, pp. 7-25, 2018.
[Google Scholar] [Publisher Link]
[3] Leonor Rodríguez del Cristo, “Automated Accounting Systems and Their use in Entities,” Cofin Habana, vol. 15, no. 1, 2021.
[Google Scholar] [Publisher Link]
[4] PWC, 41% of Peruvian Companies Claim to Have Been a Victim of Fraud in the Last Two Years, 2020. [Online]. Available: https://desafios.pwc.pe/empresas-peruanas-afirman-haber-sido-victima-de-fraude/
[5] Ministry of Economy and Finance, Integrated Financial Administration System for the Public Sector, SIAF-SP, 2017. [Online]. Available: https://www.mef.gob.pe>ogie>capacitación
[6] Javier Raza et al., "Fraud Detection and Prevention Model in the Audit of Cash and Its Equivalent," Business Development Strategies Magazine, vol. 3, no. 10, pp. 25-43, 2017.
[Google Scholar] [Publisher Link]
[7] Lady Raquel Macias-Briones, and Hilarion Jose Vegas-Melendez, "Internal Control Strategies for the Administrative Management of Ecuadorian Commercial and Artisanal Microenterprises," Digital Publisher, vol. 7, no. 4-1, pp. 370-385, 2022.
[CrossRef] [Google Scholar] [Publisher Link]
[8] Lenna Carballo Muñoz, and Yordania Márquez Denis, "ERP for the Management of Information in the Commercialization and Distribution of Medical Products of the Company "ENCOMED" of Sancti Spíritus," Cuban Journal of Informatics Sciences, vol. 14, no. 2, pp. 83-96, 2020.
[Google Scholar] [Publisher Link]
[9] Jigar K Patel, "Critical Success Factors for Implementation of Enterprise Resource Planning Software," SSRG International Journal of Computer Science and Engineering, vol. 8, no. 2, pp. 1-5, 2021.
[CrossRef] [Google Scholar] [Publisher Link]
[10] Shonerly Bustamante Garcia et al., "Policies based on ISO 27001: 2013 and its Influence on Security Management," UTE Approach, vol. 12, no. 2, pp. 69-79, 2021.
[Google Scholar] [Publisher Link]
[11] Barbara Kitchenham, "Procedure for Performing Systematic Reviews," Keele University Technical Report TRSE-0401, 2004.
[CrossRef] [Google Scholar] [Publisher Link]
[12] Dong-e Liu, "The Refined Management of Medical Finance Combined with Information Technology Construction," Expert System, 2022.
[CrossRef] [Google Scholar] [Publisher Link]
[13] Xin Chen, Qizhi Dai, and Chaohong Na, "The Value of Enterprise Information Systems under Different Corporate Governance Aspects," Information Technology and Management, vol. 20, pp. 223–247, 2019.
[CrossRef] [Google Scholar] [Publisher Link]
[14] Michael Kourtis et al., "A Strategic Financial Management Evaluation of Private Hospitals' Effectiveness and Efficiency for Sustainable Financing: A Research Study," European Research Studies, vol. 24, no. 1, pp. 1025-1054, 2021.
[Google Scholar
[15] Muhammad Fiaz, Amir Ikram, and Asad Ilyas, "Enterprise Resource Planning Systems: Digitization of Healthcare Service Quality," Administrative Sciences, vol. 8, no. 3, 2018.
[CrossRef] [Google Scholar] [Publisher Link]
[16] Rawan H. Alsharedeh et al., "An Empirical Investigation on factors influencing ERP Alignment with Operational Performance of Jordan Pharmaceutical Companies," Journal of Theoretical and Applied Information Technology, vol. 100, no. 6, 2022.
[Google Scholar]
[17] Juan Faustino Infantes Loo, and Santiago Domingo Moquillaza Henríquez, "Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima," Industrial Data, vol. 24, no. 2, 2021.
[CrossRef] [Google Scholar] [Publisher Link]
[18] Chandra Rawat, "Role of ERP Modernization in Digital Transformation: PeopleSoft Insight," International Journal of Computer Trends and Technology, vol. 71, no. 2, pp. 61-67, 2023.
[CrossRef] [Google Scholar] [Publisher Link]
[19] Carlos Alberto Ramos-Galarza, "The Scope of an Investigation," Science America, vol. 9, no. 3, 2020.
[CrossRef] [Google Scholar] [Publisher Link]
[20] A Cvetkovic-Vega et al., "Cross-Cutting Studies," Journal of the Faculty of Human Medicine, vol. 21, no. 1, pp. 179-185, 2021.
[CrossRef] [Google Scholar] [Publisher Link]
[21] Jorge Osada, and José Salvador-Carrillo, “Estudios “Descriptive Correlational” Studies: Correct Term?,” Chilean Medical Journal, pp. 1383-1384, 2021.
[CrossRef] [Google Scholar] [Publisher Link]
[22] Pedro Morales Vallejo, "Necessary Sample Size: How Many Subjects do we Need?," Madrid - Spain: Comillas Pontifical University, 2012.
[Google Scholar]
[23] Fernando García Córdoba, The Questionnaire: Methodological Recommendations for the Design of Questionnaires, México: Limusa, 2004.
[Google Scholar] [Publisher Link]
[24] José Antonio Govea Souza, "Enterprise Resource Planning (ERP) System and its Influence on the Business Processes of Distributor Companies of Mass Consumption Products in Metropolitan Lima in 2019," Industrial Data, vol. 24, no. 1, pp. 201-217, 2021.
[CrossRef] [Google Scholar] [Publisher Link]
[25] S. Mala, K. Alagarsamy, and A. Saranya, "ERP Management System and Conquering the ERP Managerial and Operational Impacts," International Journal of Computer and Organization Trends, vol. 8, no. 4, pp. 1-8, 2018.
[Publisher Link]
[26] Liset Sulay Rodriguez Baca et al., "Application of ISO 27001 and its Influence on the Information Security of a Private Peruvian Company," Purposes and Representations, vol. 8, no. 3, 2020.
[CrossRef] [Google Scholar] [Publisher Link]
[27] F. Jiménez, C. Espinoza, and L. Fonseca, Economic Engineering, Costa Rica, Ed. Cartago, 2007.
[Google Scholar
[28] W. Ketel HÖhn, J. Marín, and E. Montiel, Investments Analysis of Strategic Investments, Bogota: Norma Publishing Group, 2004.
 [Google Scholar
[29] Jesús Costas Santos, Security and High Availability, Ed. RA-MA, 2011.
[Google Scholar
[30] Paul Beynon-Davies, Information Systems-Introduction to Computing in Organizations, Barcelona: Editorial Reverté, 2002.
[Google Scholar] [Publisher Link]
[31] Rosa M. Zabala et al., "Effect on Organizational Management and User Satisfaction of an Enterprise Resource Planning (ERP) Computer System in Riobamba, Ecuador," Technological Information, vol. 32, no. 5, pp. 101-110, 2021.
[CrossRef] [Google Scholar] [Publisher Link]
[32] Gabriel-Ortega Julio, "How Scientific Research is Generated that is Later Published," Journal of the Selva Andina Research Society, vol. 8, no. 2, pp. 155-156, 2017.
[Google Scholar] [Publisher Link]
[33] Jaime A. Leon-Duarte, Blanca M. De la Re-Iñiguez, and Luis F. Romero-Dessens, "Advantages of using Electronic Traceability Systems in Manufacturing Processes," Technological Information, pp. 237-244, 2020.
[CrossRef] [Google Scholar] [Publisher Link]