Implementation of a BMS System in an Enterprise Building to Improve Customer Satisfaction

Implementation of a BMS System in an Enterprise Building to Improve Customer Satisfaction
  IJETT-book-cover           
  
© 2025 by IJETT Journal
Volume-73 Issue-7
Year of Publication : 2025
Author : Domenica Ruiz-Zavala, Carlos Aristizabal-Neciosup, Karen Cuba-Vargas, Palomino-Monteza, Vanessa Yaniz, Rivaldo Carlos Duran-Aquino, Vidis Cutipa-Arapa
DOI : 10.14445/22315381/IJETT-V73I7P112

How to Cite?
Domenica Ruiz-Zavala, Carlos Aristizabal-Neciosup, Karen Cuba-Vargas, Palomino-Monteza, Vanessa Yaniz, Rivaldo Carlos Duran-Aquino, Vidis Cutipa-Arapa, "Implementation of a BMS System in an Enterprise Building to Improve Customer Satisfaction," International Journal of Engineering Trends and Technology, vol. 73, no. 7, pp.138-149, 2025. Crossref, https://doi.org/10.14445/22315381/IJETT-V73I7P112

Abstract
This paper presents the implementation of a Building Management System (BMS) in a business infrastructure with the objective of improving energy efficiency, sustainability and customer satisfaction. A quasi-experimental research design was employed to analyze the state of the pre-existing system, identify operational deficiencies and develop an optimized solution based on standardized communication protocols, advanced sensors and Programmable Logic Controllers (PLCs). The process included an initial diagnosis using Ishikawa and Pareto diagrams to determine the main system failures, such as the use of low-quality materials, obsolete equipment and lack of trained personnel. Subsequently, a new automation system was designed and implemented, integrating energy-efficient certified controllers and IP network communication modules to ensure the interoperability of the lighting, ventilation and energy consumption subsystems. Operational testing significantly improved building efficiency, optimizing lighting control, monoxide extraction and water pressure management through a centralized SCADA system. In addition, the economic evaluation showed a reduction in operating costs and an increase in system reliability. The results confirmed that modernising building management systems increases efficiency and safety and provides users with a more adaptable and comfortable environment. The implementation of preventive maintenance strategies and continuous staff training is recommended to ensure optimal BMS performance in the long term.

Keywords
BMS, SCADA, Energy efficiency, Building automation, Lighting control.

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