Artificial Intelligence in Mediation: A Systematic Review and Strategic Management
Artificial Intelligence in Mediation: A Systematic Review and Strategic Management |
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| © 2025 by IJETT Journal | ||
| Volume-73 Issue-7 |
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| Year of Publication : 2025 | ||
| Author : Rahul Mahala, Lakshmi Priya Vinjamuri, Avdhesh Gupta, Sohel Memon, Rajesh Pant, Rajesh Singh, Anita Gehlot | ||
| DOI : 10.14445/22315381/IJETT-V73I7P125 | ||
How to Cite?
Rahul Mahala, Lakshmi Priya Vinjamuri, Avdhesh Gupta, Sohel Memon, Rajesh Pant, Rajesh Singh, Anita Gehlot, "Artificial Intelligence in Mediation: A Systematic Review and Strategic Management," International Journal of Engineering Trends and Technology, vol. 73, no. 7, pp.318-327, 2025. Crossref, https://doi.org/10.14445/22315381/IJETT-V73I7P125
Abstract
Mediation is the process by which parties in disputes get an easy, cost-efficient, and time-efficient solution to their disputes without going through the lengthy court proceedings. A mediator who is a third party is appointed by the court so that they can find a solution to the problem after considering all the facts and situations of the dispute. The customary processes in which documentation is paper-based make resolving disputes slow. In the present scenario, countries are using technologies in the administration of courts. Subsequently, several countries have tried to integrate AI into the mediation process. Split-Up in Australia, Anheng and CityDo in China are notable initiatives that focus on the fast and cost-efficient Mediation of disputes. These facts inspired this study to examine the detailed aggregation of artificial intelligence in the mediation process and strategic management. According to the study, integrating AI in Mediation can make it convenient, efficient and superior. The study also identified the challenges with the implementation of AI in Mediation, such as concerns related to privacy, data gathering, etc., which future studies need to explore.
Keywords
Artificial Intelligence, Mediation, Online dispute resolution, Energy disputes, Dispute resolution.
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