Lean Office application in management flow of a billing department
MLA Style: João Vitor Almeida Costa, Mário César Fialho de Oliveira, Patricia Werneck Silva de Oliveira "Lean Office application in management flow of a billing department" International Journal of Engineering Trends and Technology 67.11 (2019):23-26.
APA Style:João Vitor Almeida Costa, Mário César Fialho de Oliveira, Patricia Werneck Silva de Oliveira. Lean Office application in management flow of a billing department International Journal of Engineering Trends and Technology, 67(11),23-26.
This paper aims to present how the use of Lean Office tools combined with automation tools were used in a big company of electric sector, located in the Zona da Mata Mineira. Where after mapping the processes related to print flow it was possible to identify points for improvement. Among the Lean Office tools used are the: Value stream mapping (VSM), process map, standardization, and Kaizen. After mapping the processes, defining the standardization and using the Kaizen tool to make employees aware of continuous improvement. An automation tool for mapped processes was developed using Visual Basic for Apllications. And after developing the automation and control tool, Power BI software was used to develop a dashboard to enable managers to obtain real-time information regarding printing processes. Using the developed tool it was possible to reduce unnecessary movements, reduction of 60% in printed sheets, reduced physical archiving requirement, reduction 90% in sheet accumulation on the table and a saving of R $ 7,312.65 in envelope and sheets expenses and it was possible to standardize the process.
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Lean Office; MFV; Kaizen; VBA.