Analysis of The Billing Process of Electricity Accounts At A Shared Service Center (Csc) In The State of Minas Gerais
MLA Style: Bruna dos Santos Domingos, Tiago Bittencourt Nazaré, Antonio Elizio Oliveira "Analysis of The Billing Process of Electricity Accounts At A Shared Service Center (Csc) In The State of Minas Gerais" International Journal of Engineering Trends and Technology 67.11 (2019):133-137.
APA Style:Bruna dos Santos Domingos, Tiago Bittencourt Nazaré, Antonio Elizio Oliveira. Analysis of The Billing Process of Electricity Accounts At A Shared Service Center (Csc) In The State of Minas Gerais International Journal of Engineering Trends and Technology, 67(11),133-137.
Due to increased consumption and consumer electricity units, distributors are seeking continuous improvement, making their processes more agile and assertive. This article presents a study of the billing process of medium and high voltage electricity bills in a service center shared in the State of Minas Gerais. The objective of this work is to analyse the billing process of electricity bills and demonstrate the variables that may be responsible for the accumulation of activities in the sector, through studies and analysis of billing periods, amount of invoiced customers and activities performed parallel to billing, showing the impacts and proposing an automation. Data were collected in the company studied from 10/2018 to 04/2019 and minitab16 software and Pareto graphic were used to demonstrate this data. Based on the results obtained, it was observed that there is an accumulation of demand in the process, considering that 51.23% of customers are billed in the last week of the month, which causes 75.67% of the overtime of the area causing failures in the process and loss of quality. Finally, it proposes the incorporation of Robotic Process Automation (RPA) to streamline the billing process and make it more accurate by reducing the number of reworked.
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