Application of Queuing Theory in a Small Enterprise

  IJETT-book-cover  International Journal of Engineering Trends and Technology (IJETT)          
© 2015 by IJETT Journal
Volume-27 Number-2
Year of Publication : 2015
Authors : Anindita Sharma, Parimal Bakul Barua


Anindita Sharma, Parimal Bakul Barua"Application of Queuing Theory in a Small Enterprise", International Journal of Engineering Trends and Technology (IJETT), V27(2),105-110 September 2015. ISSN:2231-5381. published by seventh sense research group

Waiting lines are common occurrence in everyday life. All situations where there is involvement of customers such as restaurants, hospitals, departmental stores, theatres, banks, post offices etc. are likely to have queues or waiting lines. Queuing theory is the mathematical study of waiting lines. In queuing theory, a model is constructed which helps to predict the lengths of queue as well as the waiting times. The aim of this study is to review the queuing congestion in a grocery store and develop a suitable queuing model for the system. Also, an attempt is made to propose an alternate model and compare its efficiency levels with that of the existing model.


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Queue, queue length, waiting time, M/M/1 model.