Integrating Human Reliability into Supplier Evaluation: A Cross-Layer Decision-Making Framework

Integrating Human Reliability into Supplier Evaluation: A Cross-Layer Decision-Making Framework
  IJETT-book-cover           
  
© 2025 by IJETT Journal
Volume-73 Issue-7
Year of Publication : 2025
Author : Kaoutar Jenoui, Laila El Abbadi
DOI : 10.14445/22315381/IJETT-V73I7P121

How to Cite?
Kaoutar Jenoui, Laila El Abbadi, "Integrating Human Reliability into Supplier Evaluation: A Cross-Layer Decision-Making Framework," International Journal of Engineering Trends and Technology, vol. 73, no. 7, pp.269-279, 2025. Crossref, https://doi.org/10.14445/22315381/IJETT-V73I7P121

Abstract
Supply chain decision-making often overlooks the influence of human reliability, even though judgment errors during supplier evaluation can significantly alter allocation outcomes. This paper presents a two-layer framework that addresses this limitation by combining Performance-Shaping Factors (PSFs) with human error modeling in supplier assessment processes. The first layer quantifies the probability and impact of human errors using a fuzzy set approach based on PSFs. These adjustments are then integrated into the second layer, where a multi-objective optimization model determines the most suitable supplier allocations. The framework is tested through an applied case study, which demonstrates how incorporating human reliability considerations leads to more consistent supplier scoring and improved resource distribution. This approach aims to support more grounded and adaptive decisions in complex procurement environments.

Keywords
Performance Shaping Factors (PSFs), Supplier selection, Multi-objective optimization, Decision-making framework, Supply Chain Management, Human error mitigation.

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